FAQs

Services

  • We offer expert care for a range of mental health needs, including complex anxiety, trauma, and marriage and family systems, with a specialty focus in obsessive-compulsive disorder (OCD). Each of our owned therapy practices has its own unique focus to best serve our clients. For example:

    • Chicago Counseling Center specializes in treating complex anxiety, depression, and OCD across Illinois, while also providing comprehensive autism support and full neuropsychological evaluations.

    • Hope Counseling Center is a specialty firm dedicated to faith-based marriage and family systems work, helping clients strengthen relationships through a spiritual lens.
      To learn more about the specific services offered, we recommend visiting the website of the practice you’re interested in for details on their unique approach and expertise.

  • Yes, we provide in-person therapy at each of our owned firms, with every practice having its own physical location to serve clients. However, the best option for you depends on your needs and proximity. We recommend contacting the specific firm you’re interested in to confirm if their location works for you or to explore our virtual therapy services, offered through secure, confidential platforms for your convenience and flexibility. For more details, please visit the firm’s website or reach out directly.

    We also offer prolonged in-person appointments for anxiety and trauma related disorders

  • Adult autism assessments (available in Illinois, Indiana, and Ohio)

    In Illinois, we also offer school-age Level 1 basic psychological evaluations and comprehensive, full psychological evaluations for school-age individuals.

  • You can pick a therapist based on fit, or we’ll match you with a specialist tailored to the areas you want to address.

    Submit an inquiry for an appointment

Booking & Appointments

  • Fill out our Intake Form.

  • Your first appointment is an intake session where we assess fit, get to know you, and start shaping your treatment goals together.

  • We require cancellations at least 24 hours in advance to avoid a fee, giving us time to adjust schedules and support other clients.

Insurance & Payment

  • We accept several major insurance plans, including Blue Cross/Blue Shield PPO, Blue Choice PPO, Cigna, and Aetna PPO/POS. However, acceptance varies by location, so we strongly encourage you to reach out to the specific firm you’re interested in or submit an intake form to confirm if your insurance is accepted. For those preferring out-of-network (OON) care—especially if your deductible isn’t met or you prioritize treatment flexibility—we offer that option as well.

    Additionally, as an OON service, we provide in-person prolonged appointments, which provides a focus on our clients well-being rather than insurances regulations. This allows our clinicians to design personalized plans, speed up progress, and dedicate uninterrupted time to your unique needs. To get started, contact the firm directly or submit an intake through our website.

  • We require a credit card or payment at the time of service to comply with insurance contracts. While we also accept cash, check, or Zelle, we prefer credit cards for convenience and efficiency.

Continued Education & Trainings

  • We’re actively developing our multidisciplinary 'Provider Trainings,' a reflection of our pride in our skilled staff. This expertise drives us to pursue advanced training, share our specialties with the community, and ultimately deliver more effective care to our patients and beyond.

  • Our 'Provider Trainings' are designed exclusively for providers, not patients, to enhance our clinicians’ skills. Patients can rest assured our team is expertly trained and can also ask about group therapy options for their care.

  • Follow our newsletter to sign up for provider updates or sign up through our platform.

Confidentiality & Privacy

  • We strictly follow HIPAA policies, using secure software and procedures to protect patient safety. Recognizing this as a genuine concern, we proactively update our data protection practices to keep your information safe.

  • Therapy with us is confidential, as mandated by HIPAA, our ethical standards, and our licenses. We’re committed to ensuring patients feel safe and secure in sharing their experiences.

  • Our online appointments are secure, utilizing HIPAA-compliant software and following our data protection best practices to safeguard your privacy.

Logistics & Accessibility

  • You can call or email us during business hours, and we’ll respond to most intake inquiries the same day. Specific appointments are scheduled directly with our clinicians, who set their own availability.Describe

  • We have therapy firms based in Illinois and Arizona, each with its own physical location to serve clients. To find the specific location that works best for you, please check out our Illinois and Arizona-based firms by visiting their websites or contacting them directly.

    Check our locations

  • Yes. Please contact us to discuss accessibility for your specific needs. We provide additional flexibility through virtual appointments to accommodate you as best we can.

  • Yes, there is plenty of free parking at our office building!

Have More Questions?

Feel free to reach out and ask us any questions you have!