Ritz Abesamis
Operations Manager
Ritz serves as Operations Manager at Midsommer, where she leads key operational initiatives and process efficiencies to support the company's mission. With over 13 years of leadership experience spanning operational quality, vendor partner oversight, and specialized financial collections, Ritz excels at transforming data into actionable insights that elevate service delivery. Backed by advanced training in Six Sigma and Design Thinking, their strategic focus on root-cause analysis and human-centered design ensures a seamless, high-quality experience across every operational touchpoint.
Background
As Operations Manager, Ritz drives the strategic execution and operational systems that uphold Midsommer's high standards of efficiency and service. Known for an analytical mind and a deep commitment to execution, Ritz specializes in cross-functional collaboration, team alignment, and turning performance metrics into strategic action plans that foster continuous improvement and long-term organizational success.
Prior to joining Midsommer, Ritz spent over a decade steering high-performing teams and quality frameworks for major global brands and top-tier service providers. Most recently, they spearheaded the operational quality workstream for a major telecommunications and internet provider, acting as the strategic lead managing end-to-end QA, standard operating procedures (SOPs), and performance alignment across all outsourced vendor partners. Their versatile background also includes five years dedicated to technical collections, negotiation, and compliance management.
Ritz brings a highly structured yet collaborative lens to leadership. They hold a foundational background in Business Administration and Management, which they have heavily augmented with elite professional certifications. Ritz is a certified Six Sigma Black Belt in Strategic Planning and Deployment and completed intensive training in Design Thinking at Ateneo De Manila University. By seamlessly blending data-driven Six Sigma methodologies with human-centered Design Thinking, Ritz ensures that Midsommer's operational systems are not only highly efficient but also deeply aligned with a person-first approach.
E-mail: ritz@midsommer.org